Telecaller / Tele Counsellor CRM Cell - Registrar Office

FULL-TIME | | 1 - 3 YEARS

Posted On: Sept. 25, 2025

Full Job Description:

About Uttaranchal University

Uttaranchal University is one of India’s leading educational institutions, recognized by the UGC under sections 2(f) and 12(B) of the UGC Act, 1956, and promoted by the Sushila Devi Centre for Professional Studies & Research. The University has earned the prestigious “A+ Grade” NAAC accreditation in the very first cycle, becoming the first university in Uttarakhand to achieve this milestone. Guided by the vision “For the Excellence within U”, the University is committed to academic excellence, industry-driven learning, and student success.

 

 

Job Summary

We are seeking dynamic and student-centric Telecallers / Tele Counsellors to join our Admissions Contact Center team. The role involves engaging with prospective students and parents over the phone, providing accurate information about courses and admission processes, guiding them through application steps, and ensuring timely follow-ups to maximize conversions.

As the first point of contact, Tele Counsellors play a vital role in building trust, creating positive impressions, and driving admissions targets.

 

 

Key Responsibilities

  • Handle inbound and outbound calls related to student admissions, counseling, and queries.

  • Provide detailed information about programs, eligibility criteria, admission process, fee structure, scholarships, and campus facilities.

  • Maintain a professional, empathetic, and student-friendly approach during all interactions.

  • Manage leads generated through marketing campaigns, events, walk-ins, and digital platforms.

  • Follow up regularly with prospective students and parents to ensure timely conversion.

  • Record and update all interactions, follow-ups, and outcomes in the CRM system (e.g., ExtraaEdge).

  • Coordinate with the admissions team to schedule campus visits, counseling sessions, and interviews.

  • Escalate complex queries to the Team Leader or Admissions Manager for resolution.

  • Contribute to achieving daily, weekly, and monthly admission targets.

  • Ensure adherence to university policies, communication standards, and call quality guidelines.

 

 

Qualifications & Experience

  • Graduate degree in any discipline (Master’s preferred but not mandatory).

  • 1–3 years of experience in telecalling, counseling, or customer service (preferably in education/admissions).

  • Freshers with excellent communication skills and a passion for counseling may also apply.

 

 

Skills & Attributes

  • Excellent communication skills in English and Hindi (both verbal and written).

  • Strong persuasion, counseling, and interpersonal skills.

  • Confidence in handling outbound and inbound calls.

  • Ability to build rapport and maintain positive relationships with students and parents.

  • Basic computer proficiency with knowledge of MS Office and CRM tools.

  • Goal-oriented with the ability to work under pressure and achieve targets.

  • Positive attitude, patience, and commitment to providing a supportive student experience.

 

 

Why Join Uttaranchal University?

  • Opportunity to work at a NAAC A+ accredited university, a leader in higher education.

  • Be part of a vibrant admissions team contributing to student success stories.

  • Professional development and growth opportunities within the university.

Competitive salary and performance-based incentives.

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